Books Business, Finance & Law Business Process Management

Business Process Management.pdf

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Read online or download a free book: Business Process Management

Pages: 688

Language: English

Publisher: Routledge; 3 edition (16 Jan. 2014)

By: John Jeston(Author)

Book format: pdf doc docx mobi djvu epub ibooks (*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.)

Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book’s runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM’s interrelationship with organizational management, culture and leadership―BPM is about people as much as processes. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it’s to be successful: augmented and aligned with other management disciplines.

This highly anticipated third edition brings Jeston and Nelis’ practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM.

This thoroughly revised and updated new edition includes:

• Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions

• New and revised case studies throughout

• New chapters on questions that have become more crucial since the second edition’s publication: How should we start―top-down or bottom-up? Should we be customercentric? How does BPM link to today’s most pertinent management and technology issues? What are the critical success factors?

• Due to popular demand, a new and expanded section on IT in BPM

• A brand new companion website including slides and assignment answers!

 

'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been. What's exceptional about the book is its extraordinary common sense.' Tom DavenportProfessor and Director of Research Babson Executive Education, Babson CollegeThis book shouldnt be unusual, but it is. It should have been written a long time ago, but it wasnt. All books on business process management should be similar to it, but they arent. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasnt been. Whats exceptional about the book is its extraordinary common sense. Tom DavenportProfessor and Director of Research Babson Executive Education, Babson College?This book shouldn?t be unusual, but it is. It should have been written a long time ago, but it wasn?t. All books on business process management should be similar to it, but they aren?t. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn?t been. What's exceptional about the book is its extraordinary common sense.? Tom DavenportProfessor and Director of Research Babson Executive Education, Babson College???This book shouldn???t be unusual, but it is. It should have been written a long time ago, but it wasn???t. All books on business process management should be similar to it, but they aren???t. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn???t been. What??'s exceptional about the book is its extraordinary common sense.??? Tom DavenportProfessor and Director of Research Babson Executive Education, Babson CollegeThis book shouldn t be unusual, but it is. It should have been written a long time ago, but it wasn t. All books on business process management should be similar to it, but they aren t. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn t been.What s exceptional about the book is its extraordinary common sense. Tom DavenportProfessor and Director of Research Babson Executive Education, Babson College


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